Refund Policy

Naspay Refund Policy

At Naspay, we are committed to providing a reliable and transparent experience for all our users. This Refund Policy outlines the circumstances under which refunds may be granted for our digital wallet and investment services. By using Naspay, you agree to the terms described below.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

Technical Failures: If a technical error on our platform directly causes a failed transaction or prevents you from completing a critical service, you may be eligible for a full refund of the affected amount.

Unauthorized Transactions: If you report an unauthorized transaction from your digital wallet, we will investigate promptly. If confirmed as fraudulent, a full refund will be issued.

Service Dissatisfaction: If you are fundamentally dissatisfied with our core services and have not actively used your investment account, you may request a review within 14 days of your initial sign-up. Refunds in these cases are evaluated on a case-by-case basis.

2. Investment Capital Refunds

Investing involves inherent risks, and the value of investments can fluctuate. As such, Naspay does not provide refunds for losses resulting from market performance.

However, if you choose to withdraw and refund your initial investment capital before the agreed-upon maturity period of an investment product, a 2% administrative commission will be deducted from the principal amount. This fee covers the costs associated with the early liquidation of the investment.

3. The Refund Process

To request a refund, please follow these steps:

Contact Support: Reach out to our customer support team at [support email] within 14 days of the issue occurring.

Provide Details: Include your account information, the relevant transaction ID(s), and a clear description of the reason for your request.

Evaluation: Our team will review your request and inform you of our decision based on the criteria in this policy.

Refund Execution:

Once approved, the refunded amount will be immediately credited to your Naspay digital wallet balance.

You can then withdraw these funds during our scheduled withdrawal windows, which are the 15th and the 30th of each month (or the next business day if these dates fall on a weekend/holiday).

4. Non-Refundable Circumstances

Please note that refunds will not be granted in the following cases:

Change of Mind: Refunds are not provided for a change of heart after a service has been rendered or an investment transaction has been successfully completed.

Investment Performance: We do not refund capital lost due to the normal market fluctuations and risks associated with investing.

Violation of Terms: Accounts terminated due to a violation of our Terms and Conditions are not eligible for refunds.

5. Contact Us

If you have any questions about this policy, please contact us at [support email]. Our team is here to assist you and ensure a fair resolution.

6. Policy Updates

We may update this Refund Policy periodically. Any changes will be posted on our website, and your continued use of Naspay signifies your acceptance of the updated terms.

Please review this policy carefully. If you have any queries, do not hesitate to contact us.