Privacy Policy

Naspay Privacy Policy

At Naspay, we prioritize your privacy and are dedicated to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, and safeguard your data when you access our website and utilize our digital wallet and investment services. By using Naspay, you consent to the practices described in this policy.

1. Information We Collect
We collect various types of information to provide, operate, and improve our secure financial services:

Personal and Financial Information: When you create an account to use our digital wallet and investment features, we collect information such as your full name, email address, phone number, government-issued identification (for identity verification), and payment details (e.g., bank account and card information). This information is essential for verifying your identity, complying with financial regulations, processing transactions, and securing your account.

Usage Data: We automatically gather data on how you interact with our platform, including your IP address, device information (type, OS, unique device identifiers), browser type, pages visited, and transaction history. This helps us enhance security, monitor platform performance, and improve your user experience.

2. How We Use Your Data
We use your information for the following specific purposes:

Service Delivery and Security: To execute financial transactions, manage your digital wallet, facilitate your investments, and provide critical customer support. Your data is fundamental for verifying your identity and protecting your account from fraud.

Service Improvement: To analyze aggregated usage patterns to identify issues, optimize our platform's functionality, and develop new features that benefit our users.

Legal and Regulatory Compliance: To comply with applicable laws, regulations, and financial industry standards (such as Anti-Money Laundering and Know Your Customer requirements).

3. Data Security
Protecting your financial information is our highest priority. We implement robust technical and organizational security measures, including end-to-end encryption, multi-factor authentication, and secure socket layer (SSL) technology, to ensure your data is protected from unauthorized access, alteration, or destruction. Our security protocols are regularly audited and updated to counter evolving threats.

4. Third-Party Sharing
We do not sell your personal data. We may share your information with trusted third-party partners only when necessary to deliver our services, under strict contractual obligations that mandate confidentiality and security. These partners include:

Payment Processors and Banking Institutions: To facilitate fund transfers and transactions.

Analytics Providers: To help us understand service usage (data is typically aggregated and anonymized).

Customer Support Services: To assist with your inquiries.

Regulatory Bodies: As required by law.

We will always disclose the nature of such sharing in this policy.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to maintain the security of your session, remember your preferences, and understand how our services are used. You can control the use of cookies through your browser settings; however, disabling them may limit your ability to use certain features of our platform.

6. Your Choices and Communication
We may send you transactional emails and notifications related to your account, security updates, and changes to our terms or policies. You can opt out of non-essential marketing communications at any time by adjusting your preferences in your account settings.

7. Data Retention and Your Rights
We retain your personal data only for as long as necessary to provide you with our services, comply with our legal and regulatory obligations (which may require extended retention periods for financial records), resolve disputes, and enforce our agreements.

You have the right to access, correct, or request the deletion of your personal information. You can also request a copy of your data. To do so, please contact our support team. Please note that requesting deletion may impact our ability to provide you with our services and may be restricted by our legal obligations.

8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify you of any material revisions by posting the updated policy on our website and, if the changes are significant, we will provide a more prominent notice. Your continued use of Naspay after such changes constitutes your acceptance of the updated policy.

Your privacy is important to us. If you have any questions about this Privacy Policy or how we handle your data, please contact us at [contact email].